| | Every veterinary practice, no matter how successful, will go through stages where fresh perspectives and new ideas are critical to the growth of the hospital. We can offer a wealth of ideas to reinvigorate your practice, including:
Analysis of practice financial metrics: "If you can't measure it, you can't manage it". We have developed a variety of ways to measure your practice. By comparing these to benchmarks, opportunities for improving financial ratios and operational metrics can be identified.
Evaluation and improvement of the "Client Experience": Walt Disney stressed that "Everything Matters", and no place is this more true than the veterinary hospital. Practice image, client service, emotional intangibles, and hospital procedures all form the experience that clients have at our clinics. We can help evaluate and enhance this critical aspect of your practice.
Staff development: The staff and doctors are the heart of any practice. We offer presentations for clinic meetings to make your staff even better.
Marketing: Communicating with clients is at the center of our mission. See "Marketing Materials" on this site for more on Information-based Marketing.
Specific procedures and protocols: We have developed, documented, and implemented a number of different programs in other hospitals, and we can provide specific written protocols to make these programs work. Examples include: Prescheduling, Reminder Completeness, Dental Promotions, New Client Capture, and Referral Programs.
Dr. Harris Has perfomed practice consultations in his role with National Veterinary Associates over the past 6 years, helping struggling hospitals become profitable again and helping profitable hospitals attaing the next level of their development. We have combined the 33 years of experience that Dr. Harris and Ms. Culver gained in their own successful practice with the perspective developed while advising 25 different hospitals for NVA. Our practice consultation services include everything from a simple phone call for advice to a full 2-day onsite practice evauation. Please contact us with your needs.
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